Student Consultation

Cancellation Policy

I. Booking Rules 1.1.Advance Booking: Appointments must be booked at least 48 hours in advance to ensure availability. 1.2.Confirmation: Bookings are confirmed only upon receipt of payment or deposit, as specified at the time of booking. 1.3.Details Submission: Clients are required to provide a brief overview of their needs or goals for the consultancy session when booking. II. Cancellation Policy 2.1.No Refunds: All cancellations are non-refundable, regardless of the notice period. 2.2.Cancellations Notice: Clients are encouraged to provide at least 48 hours' notice for cancellations to allow for potential rescheduling. III. Rescheduling Policy 3.1. Free Rescheduling: Clients can reschedule their session once, free of charge, by providing at least 48 hours’ notice. 3.2. Short Notice Rescheduling: Rescheduling requests made within 24–48 hours before the session will incur a rescheduling fee of 20% of the session fee. 3.3. Last-Minute Requests: Rescheduling less than 24 hours before the session is not allowed, and the session will be considered forfeited. IV.Late Arrivals and No-Shows 4.1.Late Arrivals: Sessions will still end at the scheduled time, and no extensions will be provided. Clients arriving more than 15 minutes late may forfeit their session. 4.2.No-Shows: If a client does not attend the session without prior notice, it will be treated as a forfeited session without refund or rescheduling. V. Additional Terms 5.1.Emergency Cancellations: In case of unforeseen circumstances (e.g., illness, emergencies), clients may request a special review for rescheduling but not for a refund. 5.2.Service Provider Rights: The consultant reserves the right to reschedule sessions due to emergencies, with full communication to the client and an option for alternative scheduling.

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